Terms of Service
1 Service and contact
Xuepin, also known as 雪拼 in Chinese, provides resort information, trip coordination, community sharing and member communication tools. The service is operated by Xuelei Zou as an individual. Contact: support@xue-pin.com.
2 Eligibility and accounts
You must be at least 18 years old to register an account, organize a trip or enroll through the app. Each account represents only its holder when enrolling in the app. The app does not provide additional-companion enrollment or enrollment on behalf of others. This age requirement applies to account holders; users' private companion arrangements are outside the scope of this requirement. Do not create accounts for minors or allow them to bypass the restriction through adult accounts. Provide accurate required information, protect your account and contact us if you discover unauthorized use. Signing in through a third-party provider does not by itself verify your age.
Read these Terms and the Privacy Policy before creating an account. If you do not agree, do not create an account or join trips. We may restrict member functions for accounts that do not meet the age requirement and handle related data under the Privacy Policy.
3 Trips and shared costs
Trips are organized by users. Participants are responsible for confirming travel, driving, accommodation, lift tickets and shared costs. The app currently does not process payments or hold funds in escrow. A listing or application to join does not itself complete a transport, lodging or ticket booking; obtain confirmation from the relevant participants or providers. Clearly agree on included costs, changes and cancellations before departure. Hidden charges and fraud are prohibited.
4 Offline activities and information
Skiing, snowboarding, travel and outdoor activities involve risks of injury and property damage. Consider your abilities, health, weather, road conditions and resort rules before participating. Follow applicable laws and safety requirements. Platform information, weather information and user content may change or be incomplete and are not professional advice or a guarantee of safety. In an emergency, contact local emergency services.
Xuepin provides information and communication tools. We do not promise to screen every participant's identity, driving qualifications, insurance or skills. Resort images labeled as AI-generated illustrations are not on-location photographs and should not be relied on for current snow or terrain conditions.
5 User content and conduct
You retain the rights you hold in your content and must have the rights and permissions needed to share it. You grant us permission to store, process, display and deliver that content to your chosen recipients to the extent necessary to provide the service. This does not transfer ownership or automatically authorize public promotional use of private messages.
Do not share unlawful, pornographic, hateful, harassing, threatening, fraudulent, privacy-infringing or intellectual-property-infringing content. Do not expose another person's sensitive information without permission, send spam, impersonate others or bypass service restrictions. These rules also apply to direct and group messages. Do not use the service for unlawful transportation, recruitment for dangerous activities or other unlawful transactions.
Xuepin has zero tolerance for objectionable content and abusive users. Pornographic, hateful, harassing, threatening, fraudulent and other content or conduct that violates these Terms is prohibited. You can report content and block users in the app. We review reports promptly and, depending on the violation, remove content, restrict features, or suspend or terminate accounts.
6 Reporting and moderation
Use the app's reporting and blocking tools or contact support@xue-pin.com. Include enough information to locate the issue without sharing unrelated personal data. We review reports promptly and, depending on the violation, remove content, restrict features, or suspend or terminate accounts. Contact support to dispute a moderation decision.
7 Privacy and account deletion
See our Privacy Policy for personal-data practices. You can initiate account deletion in the app's account settings. Before deletion, resolve unfinished trips by withdrawing applications, leaving trips or disbanding trips you organize. Contact support if you cannot complete those steps or access the relevant screens.
Account deletion is irreversible. Data deletion, anonymization, lawful retention and backup handling follow the Privacy Policy and applicable law. This does not mean every backup or copy independently held by another user is immediately erased.
8 Changes and responsibility
We may suspend or change the service for maintenance, security or feature changes, and communicate material user impacts where appropriate. We do not guarantee uninterrupted service or the accuracy of all third-party information. These Terms do not exclude or limit liability that cannot lawfully be excluded or limited, or remove rights you have under applicable law.
We will communicate material changes to these Terms through appropriate means and specify a new effective date. Where renewed agreement is required, we will request it. Contact support first to seek resolution of disputes.